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FireWire and the FCC
We recommend that you contact your cable company at least twice to resolve the issue before filing a complaint with the FCC. Keep a record of the dates of your phone calls and what the cable company said in response to your requests. Once it is clear that they will not activate the 1394 port on your cable box, here is how to file a complaint with the FCC. Go to http://esupport.fcc.gov/complaints.htm Select "Broadcast (TV and Radio), Cable, and Satellite Issues" On the next screen, select "DTV issues" You will be given several options on how to file a complaint. We recommend that you select the " ONLINE FORM – Recommended Method," then fill out the simple form. There will be a box labeled "Details of the activity or conduct that form the basis for your complaint." In this box, make sure to include the name of the cable company, dates you contacted them, what you asked for, and what they said to you in response. Make sure you mention that this is a violation of FCC rulings covered in "CS Docket 97-80" and that a working 1394 port is required by section 47 C.F.R. 76.640(b)(4) The terms "CS Docket 97-80" and "section 47 C.F.R. 76.640(b)(4)" are important since this lets the FCC know more precisely which of their rulings are being violated by the cable companies. Please send an email to Tina Lipscomb (tinal@1394ta.org) to notify her that you have filed a complaint with the FCC. Please include the details of your complaint. The 1394TA visits the FCC from time to time and we will make sure that they are aware of your filing.
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HELPFUL LINKSWhite Paper comparing FireWire Online Article about FireWire and other interfaces for external storage 1394 in... |
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How do I file a complaint with the FCC if the 1394 port on my cable box is not working?